Customer Support





      You have the right to cancel your order within 14 days after receiving it without any reason. After canceling you have got 14 days to send your item back to us. If you use your right of withdrawal, the products with all accessories and - if reasonably possible - in its original condition and packaging have to be returned to Kollies Parts. You will then be credited to the total order amount, including shipping. Only the costs for the return of your home to shop is for your own account. We will then refund the order amount minus the costs for the return of your house to the merchant within 14 days after registration of your deposit back. 

      • All products must be returned within 14 days (10 working days) of invoice date.
      • Packaging must be unopened and in its original condition.
      • All items must be returned, postage prepaid, to Kollies Parts in the Netherlands.
      • If you use a product, return it incomplete or damaged, a reduction in value may be applied.

      Do you want to return your order? Use the Return Handling Service of Kollies Parts! For this service you only need the Track & Trace code and fill in your zip code. The Track & Trace code can be found in the email you received. Returns are not free. We will deduct the return costs from the credit invoice.
      Do you not have a printer? Write down the details of the shipping label on your package.

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