Contact Kollies Parts
Tip: Do you find it difficult to order online? Are you having trouble with something, do you have questions or do you just like to know who you are ordering from? You can always mail or call! Do you have a short question but you'd rather not call? Send us an appje.
We are very happy to help you if you have problems with something.
We find it very important that everyone has a pleasant shopping experience with us, even if someone is less experienced with online ordering. We like to make sure everyone can store with us safely, pleasantly and easily. So please do not hesitate to give us a call or send us an email if you prefer.
Our contact information can be found below.
Email: [email protected]
Messenger: Kollies Parts
Instagram: Kollies Parts
Koningin Julianalaan 6
3958 VG Amerongen
TAX ID. NL001997628B80
Chamber of Commerce: 53383494
Frequently Asked Questions
When will my order be shipped?
We understand that you can't wait to get your motorcycle gear. That's why we always do our best to ship your order as soon as possible. We do not ship orders during the weekend:
- Standard delivery 1-3 working days (NL)
- Standard delivery 2-5 working days (EU)
- Standard delivery 5-10 working days (outside the EU)
Can I pick up my order?
If you live nearby we are happy to make an exception. Please contact us first.
What happens if I am not home when the delivery guy comes?
Our packages are usually shipped with DHL or PostNL. After your package is shipped, you will receive an email with a Track & Trace code so you know when your package will be delivered. You are not at home? Then you will receive information from DHL or PostNL when there is another delivery attempt or where the package is delivered.
How do I know that my order will arrive in good condition?
It is important to us that your order arrives in the best possible condition. Therefore, we always pack the items well and use sturdy packaging. Of course, something can still go wrong during postal processing. Is your order broken or damaged? Please contact us, then we will surely find a solution.
Can I track my order?
Of course you can! Once we have shipped your order, you will receive an email with a Track & Trace link. This allows you to see at what time the delivery driver expects to arrive.
Can I pay after delivery?
Yes you can! We work together with Billink. At checkout, choose Billink retrospective payment. You will receive after receipt of your product an email and invoice from Billink. That you pay within 14 days directly to them. Note that you do not transfer the amount to the account of Kollies Parts, but follow the instructions of Billink. Unfortunately Billink is only available if you live in the Netherlands.
Read more about the payment method post-payment.
I want to pay with post-payment, but it does not work.
For payment after delivery we work together with Billink. Unfortunately Billink is only available if you live in the Netherlands. If you choose this method, Billink performs a check. We have no insight into that check, so please contact Billink's customer service. Of course you can always pay via another payment method.
I forgot the password of my Kollies Parts account, what now?
No worries, go to the login page and click on the link forgotten password. Then click on the link in your mail and change your password.
I can't find an item on the site anymore
Someone has probably preceded you and the item is sold out. We try to replenish the stock as soon as possible if that is possible. If not, we are sure to add new products soon, so keep an eye on the site. You can always contact us for more information.
I want to change something in my order, is that possible?
Please contact us directly, we will check if this is still possible. If your order has already been processed, we cannot change it anymore. But of course we will do our best to help you.
Is it safe to pay via your site?
Yes, payments through our site always go through a secure environment, so you don't have to worry. Please also take a look at the page safety and privacy for more information.
How can I pay?
Please take a look at the page payment methods for more information.
Can I use the pictures of your products?
The short answer is 'no'. We take most of the pictures on our site ourselves, and that also means that the copyright is with us. The images may not be used without the express permission of Kollies Parts. Do you have a specific question? Please contact us.
How is the quality of your products?
The only thing we want is for you, or anyone else, to be happy with our products. And that is not possible if the quality is bad. Before we add a product to our shop, we first check whether it meets our requirements.
I am dissatisfied with a product, what now?
Oh, that is annoying to hear. But of course we are happy to help you find a solution. Within 14 days you can return your order and get your money back. Or would you prefer a replacement product? Then please contact us. Please also take a look at this page for more information on returns. We would very much like to know why you are not satisfied, so we can work on that.